criickex Terms and Conditions — Applicable to All Users

1 General Information and Introduction

These terms and conditions ("Terms") apply to the use of the criickex platform and all its services. The criickex website, mobile version, and other related services operate as a reliable online gaming platform.

By accessing our platform, registering, or using any service, you will be considered to have fully agreed to these terms. If you disagree with any part of these terms, please refrain from using our services.

criickex reserves the right to change or update these terms from time to time. Users will be properly notified of any changes. The latest effective terms will always be published on this page.

2 Account Registration and Eligibility

To register on the criickex platform, you must meet the following eligibility requirements:

• You must be at least 21 (twenty-one) years of age.
• You reside in a jurisdiction where online gaming is legally permitted.
• You are registering entirely of your own free will and independently.
• You have not previously had an account banned or suspended on criickex.
• All information provided is true, accurate, and your own.

2.1 Information Required at Registration

To create an account, you must provide your full name, active email address, mobile number, date of birth, and other required information. This information must be truthful and up to date. Providing false information may result in immediate account closure.

2.2 Single Account Policy

Each person may operate only one account. Creating multiple accounts is strictly prohibited and will be treated as a punishable offense. If multiple accounts are detected, all bonuses earned across those accounts will be forfeited and the accounts may be permanently closed.

2.3 Account Security

It is your responsibility to keep your account login credentials completely confidential. You are fully responsible for any activity carried out from your account. If you notice any suspicious activity, contact our support team immediately.

3 Age Verification Policy

criickex strictly follows a 21+ age policy. We are highly aware of and committed to protecting minors from gaming.

At any stage of registration or at any time thereafter, criickex may request a copy of a government-issued ID (National ID card, passport, or driving licence) to confirm age and identity. Until verification is complete, some account features may be temporarily restricted.

4 Deposit, Withdrawal and Payment Policy

4.1 Deposit Rules

To deposit funds on criickex, you may use bKash, Nagad, Rocket, Upay, and bank transfer methods. The minimum deposit amount is ৳200 (two hundred taka).

• Deposited funds must come entirely from a legitimate source.
• Deposits from bank accounts or mobile banking registered in a third party's name are prohibited.
• Depositing funds obtained via credit card or borrowing is strongly discouraged.
• All transactions will be completed in Bangladeshi Taka (BDT / ৳).

4.2 Withdrawal Rules

The minimum withdrawal amount is ৳500 (five hundred taka). Withdrawal requests are generally processed within 15 minutes to 2 hours. The withdrawal method must be consistent with the deposit method.

4.3 Identity Verification and Withdrawals

For security purposes, an identity verification process may be required before withdrawing large amounts. This is a necessary step to protect the assets of all users.

5 Bonus and Promotion Terms

criickex offers various types of bonuses and promotional offers. Each bonus has its own terms and conditions, which are detailed on the relevant promotion page.

5.1 Welcome Bonus

New members will receive a 200% welcome bonus on their first deposit, up to a maximum of ৳15,000. For example: depositing ৳1,000 will give you a ৳2,000 bonus, making your total balance ৳3,000.

5.2 VIP Program and Cashback

criickex's VIP program has four tiers, each offering weekly cashback benefits:

• Bronze — up to 0.2% weekly cashback
• Silver — up to 0.5% weekly cashback
• Gold — up to 0.8% weekly cashback
• Platinum — up to 1.0% weekly cashback

5.3 Bonus Misuse

If a bonus is misused or its terms are violated, that bonus and any winnings derived from it will be cancelled. criickex reserves the right to change, suspend, or cancel any promotion at any time.

6 Prohibited Activities

The following activities are strictly prohibited on the criickex platform:

• Fraud, deception, or any other form of misconduct.
• Playing games using bots, automation software, or artificial tools.
• Attempting unauthorised access to another user's account.
• Intentionally exploiting system vulnerabilities or errors.
• Using the platform for money laundering or illegal financial activities.
• Harassing or behaving abusively toward other users.
• Creating multiple accounts or misusing bonuses.
• Creating an account by providing false information.

7 Gaming Rules and Fair Play

All games on criickex operate on the basis of fairness and transparency. Our platform is committed to ensuring fair play.

7.1 Random Number Generator

In all slots and casino games, every outcome is determined by a certified Random Number Generator (RNG), which is completely impartial and cannot be altered. No previous result influences the next result.

7.2 Technical Issues

If a game result becomes indeterminate due to a technical error or system outage, the relevant bets may be cancelled and the wagered amount will be refunded. criickex reserves the right to make the final decision in such cases.

7.3 Disconnection

criickex is not responsible for any loss caused by internet disconnection or device issues. Users are advised to ensure a stable internet connection before playing.

8 Limitation of Liability

criickex limits its liability for any direct or indirect loss arising from use of the criickex platform to the maximum extent permitted by law. criickex bears no liability in the following cases:

• Loss caused by issues with an internet service provider.
• Problems caused by faults in third-party software or hardware.
• Service disruption due to force majeure events such as natural disasters, war, or government restrictions.
• Loss caused by the user's own error or negligence.
• The normal outcome of wins and losses in a game.

Gaming is a form of entertainment and carries the risk of financial loss. Do not wager money beyond your means.

9 Privacy and Security

The privacy and security of your personal information is one of criickex's highest priorities. We use modern SSL encryption technology to keep all your information secure.

The personal information you provide will be used only for the following purposes:

• Account management and identity verification.
• Processing transactions and ensuring financial security.
• Providing customer service and support.
• Meeting applicable legal obligations.
• Sending relevant promotional information (if you consent).

For more details, please visit our Privacy Policy page. Full details on how your information is shared with third parties can be found there.

10 Account Suspension and Closure

criickex reserves the right to temporarily suspend or permanently close any account without prior notice in the following circumstances:

• Violation of any provision of these terms.
• Suspicion of fraudulent or deceptive activity.
• Providing false or incomplete information.
• Failure to complete age or identity verification.
• Misuse of bonuses or promotions.
• The account remaining inactive for an extended period.

10.1 Voluntary Account Closure

Any user may close their account at any time. Please withdraw any remaining balance before requesting account closure. After the account is closed, all data will be handled in accordance with the data retention policy.

11 Terms Amendment Policy

criickex reserves the right to change, amend, or update these terms at any time. For significant changes, we will notify users in the following ways:

• Displaying a notice on the website.
• Sending a notice to the registered email address.
• Updating the "Last Updated" date at the top of this page.

Continuing to use the platform after updated terms are published will be considered acceptance of the new terms. If you object to the new terms, you have the right to close your account.

12 Legal Jurisdiction & Dispute Resolution

Any dispute related to these terms will first be attempted to be resolved through direct discussion. Please contact our support team and we will try to resolve your issue as quickly as possible.

If a resolution cannot be reached through discussion, the matter will be settled in accordance with applicable law. criickex is always committed to resolving disputes in a fair and transparent manner.

13 Contact & Support

If you have any questions, comments, or need clarification regarding these terms, please contact us:

• Live Chat: 24/7 live chat support available in Bengali.
• Email: [email protected]

To learn more about responsible gaming, visit our Responsible Gaming page. We are always ready to help with any concerns related to gaming.