criickex Privacy Policy

criickex is a trusted online gaming platform in Bangladesh. Protecting our users' privacy is one of our core responsibilities. In this privacy policy, we clearly explain what information we collect when you use the criickex website, how that information is used, and what steps we take to protect your privacy.

By registering on our platform or using our services, you agree to the terms of this privacy policy. If you disagree with any part of this policy, please refrain from using our platform. For any questions, please contact our support team.

We collect various types of information to improve your experience on the criickex platform and to provide secure services. This information falls into two categories — information you voluntarily provide and information collected automatically.

1.1 Information You Provide

You provide the following information directly to us:

• Full name, email address, and contact details
• Date of birth (for age verification — for those aged 21 or above only)
• National ID card or passport number (for identity verification)
• bKash, Nagad, Rocket, or Upay mobile banking account details (for processing transactions)
• Bank account details (if you use bank transfer)
• Messages sent when seeking support via live chat or email

1.2 Automatically Collected Information

The following information may be collected automatically when you use the criickex platform:

• IP address and device type
• Browser type and version
• Pages you visited and time spent on the platform
• Game play history and transaction records
• Information collected through cookies and similar tracking technologies
• Login time, logout time, and session information

criickex uses your information only for specific and legitimate purposes. We do not use your information for any undefined or unrelated purpose.

• Account Management: To create, manage, and secure your account
• Identity Verification: To prevent fraud and ensure a safe environment
• Financial Transactions: To process deposit and withdrawal requests
• Customer Service: To resolve your issues and provide support
• Platform Development: To improve service quality and build new features
• Promotional Communications: To inform you of offers and updates with your consent
• Responsible Gaming: To identify unusual usage patterns and provide assistance
• Legal Compliance: To comply with applicable laws and regulations

Cookies and similar technologies are used on the criickex website. Cookies are small text files stored in your browser that help improve your browsing experience.

3.1 Types of Cookies

• Essential Cookies: Necessary for the basic functionality of the platform — maintaining login sessions, ensuring security
• Functional Cookies: To remember your preferences and settings
• Analytics Cookies: To monitor platform usage and improve services

You can manage cookies through your browser settings. However, disabling essential cookies will prevent some important platform features from working.

criickex never sells, rents, or commercially exchanges your personal information with third parties for commercial purposes. However, limited information may be shared in specific circumstances.

4.1 Service Provider Partners

We use certain trusted third-party services that carry out specific functions on our behalf. These include payment processors (bKash, Nagad, Rocket, Upay), technology service providers, and security verification agencies. Only the necessary information is shared with these partners, and they operate under strict confidentiality agreements.

4.2 Legal Obligations

Information may need to be disclosed to comply with court orders, lawful requests from government regulatory bodies, or applicable legal requirements. Information may also be shared with relevant authorities when needed to investigate fraud, money laundering, or other illegal activities.

4.3 Business Restructuring

If criickex undergoes any merger, acquisition, or asset transfer, user information may be transferred as part of the business. You will be given advance notice in such cases.

criickex has adopted industry-standard technical and organizational measures to ensure the security of your information.

5.1 Security Measures

• Application of SSL/TLS encryption on all data transmissions
• Use of advanced encryption technology for storing sensitive information
• Multi-factor authentication to prevent unauthorized access to accounts
• Regular security audits and vulnerability testing
• Restricted internal data access — only authorized personnel can view necessary information

5.2 Data Retention Period

We retain your information for as long as your account is active and for as long as required to meet legal obligations. Even after an account is closed, financial transaction records and identity verification information are kept for the legally defined period. Once that period has passed, information is securely deleted or anonymized.

criickex believes that users should have full control over their own information. You have the following rights:

6.1 Right to Access

You can request a copy of your personal information held by us at any time. We will fulfill your request within a reasonable time.

6.2 Right to Rectification

If there is any inaccuracy or incompleteness in your information, you can request a correction. Information can be updated through your account settings or through the support team.

6.3 Right to Erasure

In certain circumstances, you can request that your personal information be deleted. However, some information may need to be retained for a specified period due to legal obligations.

6.4 Right to Object to Processing

You can object to the processing of your information for specific purposes, particularly in the case of marketing communications. You can unsubscribe from promotional emails at any time.

6.5 Right to Data Portability

You can request to receive your information in a structured, commonly used format to make it easier to transfer to another service.

To exercise any of the above rights, please contact our support team. We are committed to responding to your request within 30 business days.

The criickex platform is for individuals aged 21 or above only. We do not knowingly collect any personal information from minors. If we learn that a minor has registered on our platform, that account will be closed immediately and all associated information will be deleted.

If a parent or guardian believes their child has registered on our platform without permission, please contact us. We will take the necessary steps promptly.

Your information may be stored or processed on servers outside Bangladesh for the purpose of operating our platform. Whenever such a transfer occurs, we ensure that your information receives the same standard of protection described in this privacy policy. We manage international transfers through appropriate contractual safeguards and security measures.

criickex reserves the right to update or amend this privacy policy as needed. If significant changes are made to the policy, we will notify you by email or through a notice on the platform. If you continue using the platform after the changes, you will be considered to have accepted the revised policy.

For this reason, we recommend that you re-read this page regularly and keep track of the date of the latest update.

If you believe that criickex has violated this privacy policy or that your privacy rights have been infringed, we encourage you to first contact our support team directly. We take all complaints seriously and strive to provide a quick resolution.

Contact us in Bengali through our 24/7 live chat support or send your complaint by email. After receiving your complaint, we will provide you with a complete response as quickly as possible and within a maximum of 30 business days.