Play responsibly, enjoy safely
criickex believes gaming should be entertainment — not a source of stress or problems. Our tools and guidelines will help you ensure a healthy and controlled gaming experience.
Why is responsible gaming important?
Gaming and betting can be enjoyable as a form of entertainment, but if it goes out of control it can have serious effects on personal, family, and financial life. criickex always places the protection and well-being of its users as its top priority.
Our responsible gaming policy encourages you to keep your gaming habits in check and to seek help when needed. We believe that with the right tools and awareness, every player can maintain a healthy gaming life.
Remember: Gaming is for entertainment only. Never play with money meant for bills, savings, or borrowed funds. Set a budget before each session and stick to it.
criickex is only for players aged 21 and above. Account registration or gaming by minors is strictly prohibited. Parents should use parental control software on family computers.
Our protection tools
criickex provides you with a range of convenient tools to help you stay in control of your gaming.
Set deposit limits
You can set a maximum deposit amount on a daily, weekly, or monthly basis. Once a limit is set it takes effect immediately and cannot be increased before the specified period ends.
Time-out feature
If you feel you need a little break, you can take a time-out for 24 hours, 7 days, or 30 days. During this time no gaming activity will be possible from your account.
Self-Exclusion
If you find it difficult to control your gaming, you can use self-exclusion to close your account completely for a fixed or indefinite period. This option can also be made permanent.
Session time limits
Set a time limit for each gaming session. When the set time is up, the system will automatically alert you and end the gaming session.
Gaming history review
You can view a complete history of all your gaming activity, deposits, withdrawals, and wins and losses at any time. This helps you analyse your own habits.
Reality check
Messages will appear on screen at set intervals, reminding you how long you have been playing. This keeps you aware and helps prevent unintentionally long sessions.
How to use the protection tools
Our tools are very easy to use. After logging in to your account you can activate them in just a few steps.
Log in to your account
Enter your username and password on the criickex login page to access your account.
Go to the "Responsible Gaming" section
Look for the "Responsible Gaming" option within your account settings.
Choose your preferred limit
Deposit limit, session time limit, or time-out — choose the option that suits your needs.
Confirm your changes
Save your limits. Some changes take effect immediately; others become active within 72 hours.
Contact us if you need help
For any issue, speak with our support team at any time via 24/7 live chat.
Signs of problematic gaming
If one or more of the signs below apply to you, seek help without delay.
- You are spending more than your budget and find it hard to stop.
- You are placing more bets to try to win back money you have lost.
- You are hiding your gaming habits from family or friends.
- You are taking money from bill payments or essential expenses for gaming.
- You feel restless, irritable, or anxious when you are not gaming.
- You are neglecting work, studies, or family responsibilities to game.
- You are taking out loans or selling belongings to cover financial losses.
- You have repeatedly tried to stop gaming but have not been able to.
These signs are not proof of weakness — seeking help takes courage. Our support team is here for you.
Our commitment
criickex strictly follows a number of core policies to ensure responsible gaming.
Age verification
Age is verified when an account is opened. Only players aged 21 and above may register.
Data protection
All your personal and financial information is secured with SSL encryption and is never shared with third parties.
Fair gameplay
All our games are fair and transparent. Regular reviews are carried out to ensure fair play.
Active support
If you experience a gaming problem, our 24/7 support team is ready to actively help. You are never alone.
Tips for healthy gaming
Before each session, decide how much you will spend and do not go over that limit.
Decide in advance how long you will play each day. When the time is up, stop right away.
If you lose, accept it without frustration. Do not place more bets to try to recover your losses.
Think of gaming as entertainment, not a source of income. If you are under financial pressure, it is better not to play.
Take at least a 10-15 minute break every hour. Keep a clear head and play with a fresh mind.
Never play while under the influence of substances or alcohol. Make decisions with a clear mind.
Quick action
If you are experiencing a gaming problem, take these steps now:
All our tools are free and available to use at any time.
Frequently Asked Questions
Answers to common questions about responsible gaming are provided below.
Contact us
Having trouble controlling your gaming? You are not alone. criickex's responsible gaming support team is with you 24/7. Reach out via live chat or email — we provide full support in Bengali.
All conversations are handled confidentially and without judgement.
Enjoy entertainment responsibly
Have a controlled and enjoyable experience on our gaming platform. Slots, cricket betting, and live casino — everything is now at your fingertips.